HR Specialist - Program Manager Enterprise Colleague Listening

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Human Resources

Pay Details:
$76,800 - $115,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

The Colleague Experience & Insights team is responsible for the enterprise strategy to understand and optimize the Bank's colleague experience. This involves colleague listening activities including the TD Pulse survey, lifecycle listening, analysis, and insights in support of overall the Bank's objectives and HR strategy, and the strategic execution of TD's Employee Value Proposition - the Colleague Promise, including internal and external colleague branding.

Job Description

Reporting to the Senior Manager, Colleague Experience & Insights, the Program Manager of Colleague Listening will be data-driven, and responsible for helping to shape the colleague experience through meaningful insights. This role is primarily accountable for the program management across the Colleague Listening programs, including change management, project management, governance reporting, communication, and will play a key role research, question design and insights. Collectively these accountabilities will help us understand our workforce, enhance colleague experience, and drive change. Key enablers of success include outstanding stakeholder management, internal and external relationship management, flexible communication skills, and the ability to simplify complex data and insights into a digestible format.

Key Accountabilities Include:

• Project Management - Work closely with project teams to develop timelines and workback schedules for key programs.
• Stakeholder Management - Work closely with external vendor, HR Data & Insights, and various HR Partners to ensure insights are translated into meaningful action.
• Change Management & Communication - Work closely with internal communication teams and stakeholders to ensure that program changes are well understood and communicated.
• Research and Benchmarking - Research and analyze best in class solutions to inform, build, and improve TD processes based on industry expertise in both Colleague and Customer Listening.
• Survey Development and Testing - Support the development of our survey content across our colleague surveys and other listening approaches including testing.
• Support Insight Development - Leverage organizational psychology principles to help us understand the colleague experience and leverage our colleague to data to drive insights.
• Drive Actionable Recommendations - Use insights to inform enterprise employee experience initiatives and develop. recommendations to drive improvement against experience gaps.
• Take on, execute, and support additional projects, as assigned.

Job Requirements

• Experience managing complex projects, including stakeholder management and communication.
• Strong results-oriented project management skills; well organized, with a high attention to detail.
• Excellent oral and written communication, presentation and facilitation skills, and strong interpersonal skills to effectively manage relationships in a matrixed environment.
• Proven experience creating data driven insights.
• Passion and curiosity to create a colleague experience that is impactful, growth-oriented, and caring.
• University degree in human resources, industrial psychology, psychology, marketing, or related discipline; Advanced degree in Industrial/Organizational psychology or related discipline an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet